OnePlus 7 Pro Random Shutdown Problem Set to Be Fixed Through an Update, Company Promises

OnePlus 7 Pro is facing an irregular shutdown problem, a few users have reported on the OnePlus Community forums. The problem seems to affect a part of the overall OnePlus 7 Pro user base — however is not widespread.In any case, OnePlus has acknowledged that iit knows about the issue and has guaranteed the arrival of a fix. A workaround that incidentally resolves the problem has been found in the meantime. It works by manually rebooting the OnePlus 7 Pro into fastboot by using a key combination.

OnePlus 7 Pro

“My OnePlus 7 Pro is completely gone right now [sic],” one of the influenced users compose in a forum post on the OnePlus Community forums. “I remember the exact last thing I did was turn on the Wi-Fi Hotspot. The screen hung, and the phone automatically rebooted. The phone turned on, yet it hung within a couple of moments again.”

There are over 100 complaints in a solitary thread on the OnePlus Community forums. A few users have additionally posted separate forum posts to feature the issue.

In an emailed statement, OnePlus said, “We know about this issue and we will be issuing an update to address it.” However, the definite release date of the update wasn’t given.

Then, a portion of the OnePlus 7 Pro users have claimed that they’re ready to resolve the problem temporarily by booting the gadget into fast boot by holding down the power and volume up keys.

As Android Police notes, one of the users who passes by pen name on the OnePlus Community forums has claimed that the random shutdown problem on the OnePlus 7 Pro happens due to an invalid pointer reference in the kernel.

“Viewing the logs raised no clear answer what’s going on,” the user said. “One of the last Messages dependably ‘Unable to handle kernel NULL pointer dereference at virtual address 00000010’.”

OnePlus 7 Pro

OnePlus 7 Pro

Key Specs

  • Display 6.67-inch (1440×3120)
  • Processor Qualcomm Snapdragon 855
  • Front Camera 16MP
  • Rear Camera 48MP + 8MP + 16MP
  • RAM 12GB
  • Storage 256GB
  • Battery Capacity 4000mAh
  • OSAndroid 9.0 Pie


  • Premium build
  • Vivid and immersive display
  • Powerful stereo speakers
  • Snappy UI and app performance
  • Useful secondary cameras
  • Good battery life


  • Heavy
  • Inconsistent AF in macros
  • 4K videos have oversaturated colours
  • Mediocre low-light video performance
  • No wireless charging

OnePlus 7 Pro Full Specifications

Brand OnePlus
Model 7 Pro
Release date 14th May 2019
Form factor Touchscreen
Body type Glass
Dimensions (mm) 162.60 x 75.90 x 8.80
Weight (g) 206.00
Battery capacity (mAh) 4000
Removable battery No
Fast charging Proprietary
Wireless charging No
Colours Almond, Mirror Grey, Nebula Blue
Screen size (inches) 6.67
Touchscreen Yes
Resolution 1440×3120 pixels
Protection type Gorilla Glass
Aspect ratio 19.5:9
Pixels per inch (PPI) 516
Processor octa-core
Processor make Qualcomm Snapdragon 855
Internal storage 256GB
Expandable storage No
Rear camera 48-megapixel (f/1.6, 1.6-micron) + 8-megapixel (f/2.4, 1-micron) + 16-megapixel (f/2.2)
Rear autofocus PDAF and laser autofocus
Rear flash Dual LED
Front camera 16-megapixel (f/2.0, 1.0-micron)
Front autofocus No
Operating system Android 9.0 Pie
Skin OxygenOS 9.5
Wi-Fi Yes
Wi-Fi standards supported 802.11 a/b/g/n/ac
Bluetooth Yes, v 5.00
USB Type-C Yes
Headphones Type-C
Number of SIMs 2
Active 4G on both SIM cards Yes
SIM Type Nano-SIM
3G Yes
4G/ LTE Yes
Supports 4G Yes
SIM Type Nano-SIM
3G Yes
4G/ LTE Yes
Supports 4G Yes
Face unlock Yes
Fingerprint sensor Yes
Compass/ Magnetometer Yes
Proximity sensor Yes
Accelerometer Yes
Ambient light sensor Yes
Gyroscope Yes