Samsung Galaxy S10 Users Complain of Lockout Issue After Recent Update, Verizon and AT&T Subscribers Affected

By | July 15, 2019

Samsung Galaxy S10 proprietors are reporting a problem with their smartphones after the latest software update. This update makes the users to be locked out of their smartphones and they cannot appear to get past the lock screen post the update. The Samsung smartphone restarts taking the clients to the lock screen that requires them to enter the pin or pattern as face unlock and the in-display fingerprint scanner is impaired after a fresh boot. In view of this bug, users aren’t ready to get past the password screen and have revealed the issue on Reddit and on Samsung’s community page.

Samsung Galaxy S10

A Samsung Galaxy S10 client on Verizon took to Reddit to report that their gadget has locked them out. As of now, the main method for getting past the lock screen is to perform a factory reset. A Samsung client on the Samsung Community page who claims to be a Verizon representative recommends entering the wrong password numerous times to trigger a factory reset. A couple of clients on the Samsung community took their Galaxy S10 gadget to Verizon to get it to reset while somebody figured out how to reset the gadget utilizing the proposed technique.

This method, in any case, will wipe the whole smartphone and anything not backed up will be lost it it wasn’t backed up. Samsung will need to come up with an increasingly convenient solution to appease users. One user on the  Samsung Community has discovered another workaround which includes putting the smartphone into Safe Mode. The Safe Mode acknowledges the password and lets you backup data on the smartphone. The similar client likewise propose to set up the Samsung Find My Mobile component since it has a remote open capacity.

The issue seems to be specific to the US and has generally influenced Verizon users. AT&T users are likewise said to be affected by this update. The reason for this issue is said to be the June security patch released by Verizon and AT&T a week ago. Samsung Galaxy S10 users are the most influenced by this issue while a couple of Galaxy S10+ and Galaxy S10e clients have additionally announced similar issues. We checked, and didn’t have any problem on our Galaxy S10 gadgets running the June security patch.

Samsung Galaxy S10

Samsung Galaxy S10

Key Specs

  • Display 6.10-inch
  • Processor Samsung Exynos 9820 SoC
  • Front Camera 10MP
  • Rear Camera 12MP + 12MP + 16MP
  • RAM 8GB
  • Storage 128GB
  • Battery Capacity 3400mAh
  • OSAndroid 9.0


  • Sturdy and compact
  • Very good cameras
  • Powerful SoC


  • Gets warm under heavy load
  • Hole-punch design might not appeal to everyone

Samsung Galaxy S10 Full Specifications

ModelGalaxy S10
Release dateFebruary 2019
Form factorTouchscreen
Dimensions (mm)149.90 x 70.40 x 7.80
Weight (g)157.00
IP ratingIP68
Battery capacity (mAh)3400
Removable batteryNo
Fast chargingProprietary
Wireless chargingYes
ColorsPrism White, Prism Black, Prism Blue, Prism Green,
Screen size (inches)6.10
Aspect ratio19:9
Processor1.9GHz octa-core
Processor makeSamsung Exynos 9820 SoC
Internal storage128GB
Expandable storageYes
Expandable storage typemicroSD
Expandable storage up to (GB)512
Rear camera12-megapixel (f/1.5) + 12-megapixel (f/2.4) + 16-megapixel (f/2.2)
Rear autofocusPhase detection autofocus
Front camera10-megapixel (f/1.9)
Front autofocusYes
Operating systemAndroid 9.0
SkinOne UI
Wi-Fi standards supported802.11 a/b/g/n/ac/Yes
BluetoothYes, v 5.00
USB Type-CYes
Number of SIMs2
Active 4G on both SIM cardsYes
SIM TypeNano-SIM
4G/ LTEYes
Supports 4GYes
SIM TypeNano-SIM
4G/ LTEYes
Supports 4GYes
Face unlockYes
Fingerprint sensorYes
Compass/ MagnetometerYes
Proximity sensorYes
Ambient light sensorYes